Frequently Asked Questions

1. Why can't I order individual magazine subscriptions in the store?

We currently do not offer magazine subscriptions in this store. However, you can easily order by going to Rogersmagazines.com. To see a complete list of our subscription packages, please click here.

2. I've shopped here before, how come I am no longer registered?

We have changed the structure of our online store in order to simplify things. We no longer have the ability to offer frequent shoppers an easy way to identify themselves when making repeat purchases. However, we have minimized the amount of contact information we require to ease the transaction. We appologize for any inconvenience we may have caused.

3. Is it safe to use my credit card at Canadianmagazines.ca?

Yes indeed. At Canadianmagazines.ca security is our priority. We use SSL,  Secure Socket Layer, which is supported by Microsoft Internet Explorer 3.0 or higher, Netscape Navigator and other popular browsers for safe and secure electronic commerce. That's why personal information is encrypted even before you conduct your transaction. Our security measures helps protect you from imposters, eavesdroppers and vandals that might otherwise access your information as it travels from your computer to ours.

To calculate the date you should receive your product, please refer to the following table:

If you ordered your product between ...	Your product will be shipped on ...	Your product will arrive on ...
Sunday 11:59 pm & Wednesday 11:59 pm	Thursday afternoon	(+) add the number of business days from our shipping table
Wednesday 11:59 pm & Sunday 11:59 pm	Monday afternoon	(+) add the number of business days from our shipping table

Note: For all International orders, any additional charges associated with import duties and customs clearance are the responsibility of the recipient of the shipment.

*Shipping rates for additional items are calculated based on destination.
For example, if you order 3 items and 2 items are shipped to your Canadian address (same address), while the 3rd item is shipped to a U.S.A. address, the shipping rate will be calculated as follows:

Destination	Shipping Rate
1st item to Canada via XPRESSPOST	$5.00
2nd item to Canada via XPRESSPOST	$0.95
3rd item to U.S.A. via XPRESSPOST	$12.00
TOTAL	$17.95

7. Do you ship to the U.S. and Internationally?

Yes, we do ship our products to the U.S. and Internationally. U.S.A. and International shipments are GST/HST and PST exempt. Please note that additional shipping costs and customs charges apply to the destination address of the item(s).

Destination	Method	Rate	Shipping Time (Business Days)
Canada	XPRESSPost	$5.00 for first item + $0.95 for each additional item	1-3 Days (urban centres) 5-7 days (rural areas)
United States	XPRESSPost	$12.00 for first item + $2.00 for each additional item	4-5 Days (urban centres) 6-9 days (rural areas)
International	XPRESSPost	$30.00 for first item + $2.00 for each additional item	6-8 Days (Europe) 11-15 days (Rest of the world)

Note: For all International orders, any additional charges associated with import duties and customs clearance are the responsibility of the recipient of the shipment.

8. Can I cancel an order after it has been submitted?

Yes. Simply click on cancel@rmpublishing.com and send us your complete name, mailing address, email address and the item(s) you want to cancel. All cancellation requests MUST BE received by 9:00 am the following business day. Please note, once an order is entered in our shipping process, it cannot be cancelled.

9. How can I check on my order?

You can check on your order any time before you "check out" simply by clicking on "view your cart" link found on the top right-hand corner of every page. The contents of your cart will be displayed and you have the option of adding, deleting or changing the quantity.

10. What is Canadianmagazines.ca's returns policy?

We want you to be completely satisfied with any purchase at Canadianmagazines.ca and we have a few simple rules.

1. If we make an error in shipping your product, we will gladly send the correct item or refund the full value plus shipping costs.


2. For any magazine subscription or package, we will refund the full value of all remaining service.


3. For any other item if you are dissatisfied, we will offer a credit voucher for the value of the product.

All items must be returned with the original shipping document and in the condition in which you received it. Please indicate on the back of the shipping document, or in a letter, why you are returning the item along with your complete name and address. If your order arrives damaged or if the incorrect item is shipped, please return it right away so we can send you a replacement. Please send all returns (freight prepaid) to:

Canadianmagazines.ca
Customer Care RETURNS
Box 860
Markham, ON L3P 8H8
Canada

• We are not responsible for any damage that may occur during shipment to the items you are returning. For your own protection, you may wish to send your return by insured parcel post or courier.
• Unless we made an error in order processing or shipping, we will not refund return shipping charges.
• All refunds, including any refunds for return shipping charges, will be credited to the credit card used in your purchase. We will make every effort to process your refund quickly and you will be notified of your refund by e-mail.

11. Do you accept telephone, fax or mail orders?

Yes. At your convenience, you can place your order at Canadianmagazines.ca or by phone, fax or mail.

Telephone: 905-946-1826 or 1-866-301-4414 (Canada and U.S.A. only)

Fax: (416) 596-5563 or 1-888-315-7747 (Canada only)

Mail:

Canadianmagazines.ca
Customer Care Orders
Box 860
Markham, ON L3P 8H8
Canada

12. I cannot seem to be able to checkout. Why?

If you are experiencing difficulties with the registration form, please email us or contact our Customer Service Department at 905-946-1826 or 1-866-301-4414 and we will help resolve the matter. At the time of your call, if you wish, you may also process your order via telephone.